Terms and Conditions for Passengers

These General Terms and Conditions set out the terms and conditions applying to and governing the usage of the Parcel Quest app - technology which connects passengers with drivers to help them move around cities more efficiently.

The term "us" or "we" refers to the owner of the Parcel Quest app, Parcel Quest, a private limited company, founded in South Africa

In order to use Parcel Quest app you must agree to the terms and conditions that are set out below:

1. Using the Parcel Quest app

1.1 Parcel Quest provides an information society service and does not provide transport services. Transport services are provided by drivers under a contract (with you) for the carriage of passengers. Drivers provide transport services on an independent basis (either in person or via a company) as economic and professional service providers. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of transport services will be resolved between the passengers and drivers. Data regarding the drivers and their transport service is available in the Parcel Quest app and receipts for journeys are sent to the email address listed in passenger's profile.
1.2 When using the Parcel Quest app, you can choose whether to pay the driver for the transport service or use Parcel Quest in-App Payment. Payments for Parcel Quest Business rides are handled by a separate agreement for Business journeys. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.
1.3 During the installation of Parcel Quest app, passenger's mobile number is linked to the respective Parcel Quest user account and added to our database. If you are no longer using your mobile number, you must notify Parcel Quest within 7 days so we can anonymize your account data. If you do not notify us about any change to your number, your mobile operator can might the same mobile number to a next person and when using Parcel Quest app, this new person can see your data.

2. Promotional Codes

2.1 Parcel Quest may send you promotional codes on a per promotion basis. Promotional code credit can be applied towards payment on completion of a ride or other features or benefits related to the service and/or a Third Party's service and are subject any additional terms that are established on a per promotional code basis. Expiration dates of promo codes will be reflected in-app once you have applied the promo code to your account.
2.2 If your trip amount exceeds the redeemable credit allocated to your ride, the balance will be automatically deducted from your accounts payment method. Similarly, a promotional code credit only applies on a per ride basis and cannot carry over to a next ride/ trip and therefore will be forfeited. Only one promotional code may be applied per trip.
2.3 Parcel Quest reserves the right to cancel any promotional code at any time for any reason. This includes, but is not limited to, if Parcel Quest deems that codes are being used in an unlawful or fraudulent manner, those issued mistakenly, and those which have expired.

3. Parcel Quest in-App Payment

3.1 You can pay for the transport services with a card, mobile carrier billing and other payment methods (e.g: Parcel Quest Business), which require prior activation in the Parcel Quest app. By providing Parcel Quest in-App Payment service, Parcel Quest acts as commercial agent for the providers of the transport services. Your obligation to the provider of the transport service will be fulfilled when the payment order is given to transfer funds to Parcel Quests' bank account. You, as a passenger are responsible for ensuring that the payment takes place and ensuring that sufficient funds are available.
3.2 When making payments by Parcel Quest in-App Payment, Parcel Quest receives your payments and forwards money to the driver. Parcel Quest may ask additional data from you to verify payment method.
3.3 When making payments by Parcel Quest in-App Payment for transport services, Parcel Quest is not responsible for possible third-party payment costs (e.g mobile operators, bank fees). These service providers may charge you additional fees when processing payments in connection with the Parcel Quest in-App Payment. Parcel Quest is not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.
3.4 Parcel Quest will be responsible for the functioning of Parcel Quest in-App Payment and provide support in resolving problems. The resolution of disputes related to Parcel Quest in-App Payment also takes place through us. For payment support service please contact: info@Parcel Quest.Inquiries submitted by e-mail or Parcel Quest App will receive a response within one business day. Parcel Quest will resolve Parcel Quest in-App Payment related complaints and applications within two business days.

4. Ordering and cancelling transport services

4.1 If you order a transport service and the driver has agreed to undertake the work then the transport service is considered to be ordered.
4.2 Once a driver confirms that he/she will complete your journey, you will enter into a separate agreement with the driver for the provision of the journey on such terms and conditions as you agree with the driver. Parcel Quest does not provide journeys and is not a party to your agreement with the relevant driver.
4.3 Cancelling the use of an ordered transport service is considered to be the situation where the driver has replied to your request and you subsequently reject, cancel or refuse the transport service. When a transport service request is cancelled after certain time period you are required to pay a cancellation fee.
4.4 If you cancel a transport service request on multiple successive instances within 24-hour we may temporarily block your account for warning. After multiple such warnings, we may suspend your account for longer period (e.g: 6 month). After that period you could ask to reactivate your account and your application will be reviewed by Parcel Quest.
4.5 When driver notifies the passenger about the arrival of the vehicle to its destination and passenger or people for whom the transport was ordered do not arrive at the vehicle within certain time period as specified in the Parcel Quest app, the request will be deemed cancelled. Sometimes driver may decide to cancel your request, please note that Parcel Quest is not responsible for such situations.
4.6 Once the driver arrives and sends you a notification that he/she has arrived the Parcel Quest app may begin charging fare on a waiting time basis according to the rates specified in the Parcel Quest app.
4.7 If you have requested transport services using the Parcel Quest app and cause damage to the driver's vehicle or its furnishing (among else, by blemishing or staining the vehicle or causing the vehicle to stink), the driver will have the right to require you to pay a penalty of 50 EUR and require compensation for any damages exceeding the penalty. If you do not pay the penalty and/or compensate the damage, Parcel Quest may pursue the claims on behalf of the provider of the transport service.

5. License to use Parcel Quest app

5.1 As long as you comply with these General Terms and Conditions, we agree to grant you a royalty free, revocable, non-exclusive, right to access and use the Parcel Quest app in accordance with these General Terms and Conditions, the Privacy Notice and the applicable app-store terms. You may not transfer or sub-license this right to use the Parcel Quest app. In the event that your right to use Parcel Quest app is cancelled, the corresponding non-exclusive license will also be cancelled.

6. Liability

6.1 As the Parcel Quest app is an information society service (a means of communication) between passengers and drivers, we cannot guarantee or take any responsibility for the quality or the absence of defects in the provision of transport services. As the usage of Parcel Quest app for requesting transport services depends on the behaviour of the drivers, Parcel Quest does not guarantee that you will always have offers available for the provision of the transport services.
6.2 The Parcel Quest app does not offer or broker transport services for passengers. It is also not an transport agency service for finding passengers for transport providers. The Parcel Quest app is used as the means for organising the provision of transport services.
6.3 The consumer's right of refund is not applied to Parcel Quest app orders. Requesting a refund from the transport service does not withdraw you from the agreement in the course of which the provision of the transport service was ordered.
6.4 The Parcel Quest app is provided on an "as is" and "as available" basis. Parcel Quest does not represent, warrant or guarantee that access to Parcel Quest app will be uninterrupted or error free. In case of any faults in the software, we will endeavour to correct them as soon as possible, but please keep in mind that the functioning of the app may be restricted due to occasional technical errors and we are not able to guarantee that the app will function at all times, for example a public emergency may result in a service interruption.
6.5 Parcel Quest, its representatives, directors and employees are not liable for any loss or damage that you may incur as a result of using Parcel Quest app or relying on, the journey contracted for through the Parcel Quest app, including but not limited to: any direct or indirect property damage or monetary loss; loss of profit; loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business; loss or inaccuracy of data; and any other type of loss or damage.
6.6 The financial liability of Parcel Quest in connection with breach of the contract will be limited to 500 euros. You will have the right to claim for damages only if Parcel Quest has deliberately violated the contract. Parcel Quest will not be liable for the actions or inactions of the driver and will not be liable for damages that the driver causes to the passengers.
6.7 You agree to fully indemnify and hold Parcel Quest, their affiliate companies, representatives, employees and directors harmless from any claims or losses (including liabilities, damages, costs and expenses of any nature) that they suffer as a result of your use of the Parcel Quest app (including the journeys you obtain through your use of the Parcel Quest app).
6.8 Parcel Quest may immediately end your use of the Parcel Quest app if you breach these General Terms and Conditions or we consider it necessary to protect the integrity of Parcel Quest or the safety of drivers.

7. Good practice using the Parcel Quest app

7.1 As Parcel Quest is not a provider or broker of the transport services, any issues with defects or quality of the transport services will be resolved in accordance with the rules and regulations of the transport service provider or the relevant public authority.
7.2 We ask to fill out a feedback form in the Parcel Quest app. This enables us to offer suggestions to the drivers for improving the quality of their service.
7.3 We expect that you use Parcel Quest app in good faith and be respectful of the drivers who offer their services through Parcel Quest app. Parcel Quest retains the right to close your account if you have violated the terms set out in this General Terms and Conditions or if your activities are malicious, i.e. withholding payment for the provision of the transport service, fraud, being disrespectful towards the drivers, etc. In these cases, your Parcel Quest app account may be revoked without prior notice.
7.4 Parcel Quest will make every effort to ensure that only drivers, who have integrity and are respectful of their profession and passengers, use the Parcel Quest app. However, we are in no position to guarantee that every provider of transport services, located by the Parcel Quest app, satisfies the aforementioned criteria at all times. If you experience objectionable transport service, please notify the company responsible for the service, a supervisory authority or our customer support.

8. Contract formation

These terms and conditions apply when we Parcel Quest provide services to you our customer, for the carriage of goods. Any use of our services shall constitute your acceptance of these Terms and Conditions and the charges quoted to you. We are not a common carrier and we have complete discretion whether to accept any consignment of goods for transport.

9. Duty of care

We will exercise reasonable skills and care in the carriage of your goods subject to these Terms and Conditions and your compliance with them. Unless agreed in writing ,no special treatment will be provided for the goods consigned to us.

10. Customer obligations

You, the customer undertake with us that: • You are the owner of all goods consigned to us or if not the owner, you have been authorised by the owner to consign the goods to us in accordance with these Terms and Conditions (and if required you will provide us with acceptable evidence) • All goods will be in a condition that will not cause damage to our vehicles or to any other goods. • No perishable goods will be consigned to us unless we have been given full details and agreed in writing to accept them. • The carriage of goods consigned to us does not require any official licence or consent. You agree to keep us fully indemnified against any liability, loss or damage that we incur as a result of any breach of the above or any other terms of contract including all costs, expenses and damages arising out of or in connection with any third party claim.

11. Amendments to the General Terms and Conditions

8.1 If any substantial amendments are made to the General Terms and Conditions, then you will be notified by e-mail or Parcel Quest app notifications. If you continue using Parcel Quest app, you will be deemed to accept the amendments.

12. Final Provisions

The General Terms and Conditions will be governed by and construed and enforced in accordance with the laws of South Africa. If the respective dispute resulting from General Terms or Agreement could not be settled by the negotiations, then the dispute will be finally solved at Court. . If any provision of the General Terms is held to be unenforceable, the parties will substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision.